Refund policy

At PureJet, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include proof of purchase or order confirmation

For hygiene and safety reasons, used products cannot be returned.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our support team.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: support@purejet.com

We’re committed to making your experience with PureJet simple, reliable, and satisfying.