Return & Refund Policy

Last updated: August 3, 2026

At SEESE, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our Return & Refund Policy carefully.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request is made within 30 days of receiving your order.
• The item is in its original, unused condition and original packaging.
• The item is not marked as non-returnable at the time of purchase.

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used, damaged by the customer, or are missing original packaging.
• Items marked as final sale or non-returnable at the time of purchase.
• Gift cards.

3. How to Initiate a Return

To start a return, please contact us at help@seesegarden.us with the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos of the item (required for damaged or defective items)

Our team will review your request and provide you with return instructions within 2 business days.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit during the return process.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

6. Partial Refunds

In some cases, only a partial refund may be granted, such as:

• Items returned in a condition that is not original (e.g., signs of use or missing parts).
• Items returned after the 30-day return window.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at help@seesegarden.us with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

8. Wrong Item Received

If you received the wrong item, please contact us immediately at help@seesegarden.us. We will arrange for the correct item to be sent and cover the cost of returning the incorrect item.

9. Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase for a refund and place a new order.

10. International Returns

For international orders, the same return conditions apply. However, please be aware that return shipping costs and any customs or import duties incurred during the return are the responsibility of the customer. We recommend checking with your local customs office before returning an item internationally.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

SEESE
Email: help@seesegarden.us